Most display problems come from dark mode or from a network that blocks AddCal's files. Here is how to fix both, and how to tell us about an accessibility issue.
White boxes or hard-to-read text
AddCal uses light mode unless you switch it on. If you turned on dark mode, some pages can show white boxes or text that is hard to read.
Click your name at the bottom left of the dashboard to open the account menu.
Choose Switch to light mode.
Reload the page.
The setting is saved in your browser, so it also affects event pages you open in that browser.
A page looks broken or never loads
Open your browser's developer console: Cmd + Option + J on Mac, or Ctrl + Shift + J on Windows.
Look in the Console tab for errors shown in red.
Send a screenshot of the errors and the page link to support.
A company firewall or network filter that blocks AddCal's files is a common cause. Try the page on another network, such as your phone's mobile data, to check.
Custom HTML and CSS
You cannot add your own HTML or CSS to event pages. You can change colours and branding with templates. See Branding and design templates. If something on the page still does not work for you, describe the specific issue to support.
Report an accessibility issue
AddCal's public event, calendar and RSVP pages are tested against WCAG 2.2.
If you found an accessibility issue on an AddCal event, calendar or RSVP page, email your findings to [email protected]. Include the page link and the tools or screen readers you used. We will confirm what we can fix and let you know when the fix is live.
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