If AddCal has not worked for you, or you were charged twice or by mistake, contact us and we will look at a refund. Refunds are decided case by case and are not automatic.

We look at every refund request case by case, for example when AddCal has not worked for you, or when you were charged twice or by mistake. Contact us through live chat or [email protected] with your account email and what happened.

If something is broken, tell us before you cancel. We will pause your billing while we fix it and refund you for the period the problem affected.

Each team has its own subscription, and a team can only have one. If you were charged twice, the second charge is usually for another team you belong to. Tell us which team should keep its subscription, and we refund the duplicate payment in full once we confirm it.

A paused subscription restarts automatically on its resume date and is charged then. No reminder email is sent before it restarts. See Managing Your Subscription, Payments & Invoices for how pauses work. If you did not mean to continue, contact us.

Refunds for a change of mind are decided case by case. Where we agree, we refund the payment minus any fees we do not get back, such as payment processing fees.

Refunds go back to the card that was charged. Your bank may take a few business days to show it.

To stop future charges, click Billing in the sidebar, then Cancel subscription. You keep your plan until the end of the period you paid for, and you are not charged again. See Managing Your Subscription, Payments & Invoices.