You can manage your AddCal subscription, update your payment method, change plans, and download invoices from the Subscriptions page in your dashboard. Billing runs through Stripe, so payment details and invoices live in the Stripe billing portal.
Only team owners and administrators can manage billing.
Accessing subscription management
Open the Subscriptions page from your dashboard.
Click Manage in the subscription management section.
You are redirected to the Stripe billing portal, where you can update your payment method, view invoices, or cancel your subscription.
Adding business information to invoices
You can add custom details to your invoices, such as your business name, address, or tax ID:
Go to Settings in your dashboard.
Scroll to the Invoice Information section.
Enter your business details in the text area (for example, business name, address, tax ID).
Click Save Invoice Info.
This information appears as a footer on all future invoices.
Known issue: Because of a Stripe limitation, the first invoice after you add this information may not include your custom details. If that happens, contact us via live chat and we will help resolve it.
Changing your plan
You can upgrade, downgrade, or change your billing interval directly from the Subscriptions page. How the change applies depends on whether it raises or lowers your cost.
Upgrades and billing interval changes
Changes take effect immediately.
You are charged a prorated amount for the difference.
The prorated charge covers the remaining time in your current billing period.
Downgrades
Changes take effect at the end of your current billing cycle.
There is no immediate charge.
You keep access to your current plan features until the cycle ends.
Preview before changing
Before you confirm a plan change, you see a preview showing:
Current plan compared to the new plan.
Any immediate charges.
The proration breakdown.
Your next billing date and amount.
Unpaid invoices
If you have unpaid invoices:
You must resolve them before subscribing to a new plan or making plan changes.
Pay outstanding invoices through the Stripe billing portal.
Contact support if you need help.
Past due subscriptions
If a payment fails, nothing breaks straight away. Your subscription stays active and Stripe keeps retrying your card for up to 14 days, matching Stripe's own retry schedule.
Here is what happens during and after that window:
A red Payment overdue banner appears across the site with an Update payment method button that takes you to the Subscriptions page. It counts down the days you have left, and once it reaches zero it tells you your premium features are disabled until you update your payment method.
On day 7, AddCal emails the team owner once (subject: Your payment did not go through) to say the subscription is still active and the card will be retried. Common causes are an expired card, a replaced card number, or your bank blocking the charge.
Your subscription only ends when Stripe gives up on the card. There is no countdown on AddCal's side: as long as Stripe still reports a live subscription, your team stays subscribed.
If it does lapse, the owner gets a second email (subject: Your AddCal subscription has ended) and your team moves to the free plan.
Both billing emails are always sent, even if other AddCal emails to you are suppressed, so you are never dropped without warning.
Your data is safe if you drop to the free plan. Every event, calendar and link stays where it was, and existing links keep working. But if you are over the free plan limits on subscribers, events, or calendars, your subscribers stop seeing events on their calendars, and you cannot create new events or calendars until you are back under the limit.
How to fix it: click Update payment method in the banner, or open the Stripe billing portal from the Subscriptions page, and enter working card details. Once the payment succeeds your subscription carries on as normal. If it already lapsed, use Restart subscription in the email or subscribe again from the Subscriptions page; resubscribing restores everything immediately.
Viewing billing history
Your billing history appears at the bottom of the Subscriptions page and includes:
Invoice date and number.
Description (subscription type or change).
Amount paid.
Payment status.
A download link for the invoice PDF.
Downloading invoices
Scroll to the Billing History section.
Find the invoice you need.
Click Download next to that invoice.
Invoices are also available in the Stripe billing portal.
Email usage
Some AddCal emails count toward a monthly send allowance that comes with your plan: calendar invites, the updates sent when you change an event, the cancellations sent when you remove one, and calendar digests. Everyday emails like RSVP confirmations and event reminders do not count.
The Email Usage card on the Subscriptions page shows how many of these emails you have sent this billing period, your included monthly allowance, and how many sends you have left. Premium includes 1,000 sends a month and Business 5,000; the Free plan does not include these emails. Sending calendar invites themselves is a Business plan feature.
If you go well past your included allowance, sending is paused for the rest of the billing period to prevent runaway sends. Your usage resets at the start of the next period. If you need a higher limit, upgrade your plan or contact support.
Separately from your allowance, AddCal may ask you to verify your account before sending a larger batch of these emails. See Verify your account to send emails.
Canceling your subscription
Cancellation happens inside AddCal, not in the Stripe portal.
Open the Subscriptions page and click Cancel subscription.
Choose a reason for leaving.
AddCal may offer an alternative to cancelling, such as pausing your subscription or a discount. You can accept an offer or continue to cancel.
Confirm to finish.
When you cancel, you keep full access until the end of your current billing period.
If you pause instead, premium features are switched off while paused but your data is kept, and you can resume any time from the Subscriptions page.
Need help?
If you run into any issue with payments or subscriptions, contact our support team and we will help.