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Find the account that holds your events

Signed in but your events are missing? You are probably in a different account. Here is how to find the right one, link sign-ins, and move events.

T
Written by Tom

Each email address you sign up with is a separate AddCal account, and your events stay in the account that created them. If your events are missing after you sign in, you are probably signed in to a different account.

Find the right account

  1. Try each email address you may have used. On the sign-in page, open the Login Link tab and enter the address. If an account exists for it, we email you a link to sign in.

  2. Once you are signed in, your events are under Events in the sidebar.

  3. If you sign in with Google or Microsoft, you reach the account that uses that provider's email address. If no account uses that address yet, a new one is created. Pick the Google or Microsoft account whose address created the events.

If you belong to more than one team, also check the team switcher at the top of the sidebar. Events belong to a team, so switch teams to see the events in each one.

Sign in with a different Google or Microsoft account

You can connect a Google or Microsoft account with a different email address to the account that holds your events:

  1. Sign in to the account that holds your events.

  2. Click your name at the bottom of the sidebar and choose Settings.

  3. Under Linked Accounts, turn on the provider and approve the sign-in.

If you see This account from google is already connected to another account. (or the same for Microsoft), that Google or Microsoft account is already used by another AddCal account. Sign in to that other account and disconnect it under Linked Accounts, or delete that account, then try again.

Move events to another account

You can move events between calendars in the same team yourself: tick the events in your event list, click Move, choose the calendar and click Move Events.

Moving events into a different AddCal account is not self-serve. Usually the simplest fix is to invite the other account to your team so you share the same calendars and events. See Team members and collaboration. If you still need events moved between accounts, contact support with the email addresses of both accounts. We can move them for you. The account receiving the events must be on a paid plan.

Created an event on the AddCal homepage before you had an account? See Claim an event created without an account.

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