Subscribers are the people who have added your calendar to their own calendar app, such as Google Calendar, Apple Calendar, or Outlook. The Subscribers tab lets you see who has subscribed and manage each one: search, filter, edit, block or unblock, delete, and export your subscriber list.
Open the Subscribers tab
Sign in to your AddCal dashboard.
Click Calendars in the sidebar to open your calendars list.
Click the calendar you want to manage.
Click the Subscribers tab. The tab shows the total subscriber count, for example Subscribers (15).
What the subscriber table shows
Each row in the table shows:
Subscriber: the subscriber's name (or Anonymous subscriber if you do not collect information) and how long ago they subscribed.
Status: the current status (see the status types below).
Type: the calendar service they use, shown with a service icon (Google, Apple, Outlook, Yahoo, Office 365), or Not synced yet.
Country: the subscriber's country, shown with a flag.
Sync Count: how many times they have synced the calendar.
Last Synced: the date of their most recent sync, or Never.
If your calendar has Require information turned on, the table also shows the Name and Email columns and any custom fields you collect.
Subscriber status types
Active: the subscriber has synced within the last 7 days.
Inactive: the subscriber has not synced in more than 7 days, or has never synced.
Blocked: you have blocked the subscriber. Their name and service appear in red with strikethrough.
Search and filter subscribers
Use the toolbar above the table to find specific subscribers:
Search: type in the search box to find subscribers by name or email.
Filter by status: open the status filter and tick Active, Inactive, or Blocked to show only those subscribers. Tick more than one to combine them.
Export your subscriber list
To download your subscribers as a CSV file, click Export List in the toolbar. The export respects the status filter you have applied, so you can export only active subscribers, for example.
Edit a subscriber
You can edit a subscriber's details when Require information is enabled.
Click the actions menu (the three dots) on the subscriber's row.
Click Edit to open the edit window.
Update the Name, Email, and any custom fields. You can also tick the option to block the subscriber from syncing.
Click Save Changes. The window closes and the table updates.
Block or unblock a subscriber
Blocking a subscriber stops their calendar from syncing and removes your events from their calendar on their next sync.
To block a subscriber:
Click the actions menu (the three dots) on the subscriber's row.
Click Block. Their status changes to Blocked and their name appears in red with strikethrough.
To unblock a subscriber:
Find the blocked subscriber (shown in red).
Click the actions menu and click Unblock. Their sync access is restored and your events return to their calendar on the next sync.
Delete a subscriber
Deleting removes the subscriber permanently. Click the actions menu (the three dots) on the subscriber's row, then click Delete. Their calendar feed stops working and they are removed from your list. This cannot be undone.
The Require information setting
Your calendar's Require information setting controls how much subscriber data you collect:
On: subscribers must give their name and email before they can subscribe. The table shows these columns, and the Edit action becomes available.
Off: people can subscribe anonymously, and less subscriber data is collected.
Subscriber services
Subscribers can use many calendar services, including Google Calendar, Apple Calendar, Outlook desktop, Outlook.com on the web, Office 365, Yahoo Calendar, generic ICS downloads, and Android calendar apps.
Let subscribers filter by tag
If you tag your events, you can let people choose which tags they want before they subscribe. Their calendar app then receives only the events carrying those tags, instead of everything on the calendar.
This is off by default. To turn it on, open the calendar, go to the Settings tab, and in Edit Calendar Details tick Let subscribers filter by tag. Leave it off if you use tags for your own internal workflow rather than as something subscribers should pick from.
What subscribers see. With the setting on, your public calendar page shows a Choose which events to include section, with the hint Tap a tag to filter this page. Your subscription will only include matching events. As they tap tags, a summary line confirms the choice, for example Subscribing to 3 of 8 tags followed by the tag names. Tags that appear only on draft events are not listed.
Someone who has already subscribed can change their selection on the same page. When their selection differs from what they subscribed with, an Update subscription to these tags button appears, and confirming shows Your subscription has been updated.
If every tag someone picked has since been removed from the calendar, they see Those tags are no longer available on this calendar. Please choose again. and are asked to choose from the current tags.
Do not put a comma in a tag name. Tag selections travel in the calendar URL as a comma-separated list, so a comma splits the tag into two fragments that match nothing. This applies whenever you name a tag, not just when subscribers filter by one.
Each subscriber's selected tags appear as small badges under their name in the subscriber table, so you can see who is receiving which part of the calendar.
Retagging an event updates existing subscribers. The filter is applied each time a subscriber's calendar app fetches the feed, so you do not need them to resubscribe. Add a tag someone is subscribed to and that event appears in their calendar on their next sync; remove it and the event drops out. Their chosen tags stay as they are.
One exception: events in a series are kept together. If any occurrence in a series matches a subscriber's tags, they receive the whole series, because a single occurrence cannot be sent on its own.
Troubleshooting
A subscriber is not appearing
They may not have finished subscribing, or have not provided their details when Require information is on.
Their calendar app may not have synced yet. The initial sync can take a few minutes.
Check that the calendar URL they used is correct.
A subscriber shows as inactive
They may not have synced in over 7 days, or may have removed your calendar from their app.
Their calendar app may be having sync problems.
Contact the subscriber to confirm the calendar is still added, and send a fresh subscription link if needed.
A blocked subscriber still sees events
Their calendar app may have cached your events, or it may not have synced since you blocked them.
Events usually disappear after the next successful sync, often within 24 hours. The subscriber can refresh their calendar manually to speed this up.
Still need help?
If your issue is not covered here:
Check that the calendar's public URL is accessible.
Review your calendar's permissions and sharing settings.
Check for any error messages in the subscriber table.
Contact support and include the affected calendar so we can help.